Contact Us

Need help with a product or an existing order? The Beanmiller customer support team can assist with product questions, order updates, shipping information, returns, refunds, payments, privacy-related requests, and other store-related concerns.

Customer Support

Email: service@beanmiller.com

Please use the email address above for all customer-support requests. Beanmiller does not currently provide customer support by telephone.

Existing Orders

When contacting us about an existing purchase, please include:

  • Your order number

  • The email address used during checkout

  • A clear description of your question or concern

  • Any relevant tracking information

This information helps us locate your order and assist you more efficiently.

Damaged, Defective, Incorrect, or Incomplete Orders

If your order arrives damaged, defective, incorrect, incomplete, or materially different from its description, please contact service@beanmiller.com as soon as possible.

Include:

  • Your order number

  • A description of the issue

  • Clear photographs or videos of the product

  • Photographs of the packaging and shipping label where relevant

After reviewing the submitted information, we will provide an appropriate replacement, refund, return, or other reasonable solution at no additional cost to the customer where the claim is confirmed.

Please do not discard the product, packaging, accessories, or shipping materials until our team has reviewed the request and provided instructions.

Returns and Refunds

Please contact us before returning any product.

Our customer support team will review your request, determine eligibility, and provide the appropriate return instructions and return warehouse address if the request is approved.

Do not send returns to our registered business address unless our customer support team specifically instructs you to do so.

Eligible products may be returned within 30 calendar days after confirmed delivery. Approved refunds are issued to the original payment method within 5–10 business days after the returned product has been received and inspected.

For complete requirements and instructions, please review our Return & Refund Policy.

Shipping and Delivery Questions

Orders are typically processed within 3–7 business days after payment has been confirmed. Estimated delivery time is 10–20 business days after dispatch.

If tracking information has not updated for an extended period, your order is significantly delayed, or you believe a package may be lost, contact service@beanmiller.com with your order number and available tracking information.

For complete shipping terms, please review our Shipping Policy.

Privacy Requests

For questions about personal information or to submit an access, correction, deletion, opt-out, or other applicable privacy request, contact:

Email: service@beanmiller.com

Please describe your request clearly and provide sufficient information for us to identify the relevant records. We may need to verify your identity before completing a privacy request.

For more information, please review our Privacy Policy and Your Privacy Choices page.

Business Information

Beanmiller is owned and operated by Changsha Qinlu Technology Co., Ltd.

Legal Company Name:
Changsha Qinlu Technology Co., Ltd.

Business Address:
Room V938, 3rd Floor, Building B9, Jinke Yida Science and Technology City, No. 77, South Section of Dongliu Road, Changsha Area, China (Hunan) Pilot Free Trade Zone, Changsha, Hunan, China

Customer Support Email:
service@beanmiller.com

The business address listed above is our registered business address and is not a general product-return address. Please contact customer support before returning any product.