Return & Refund Policy
We want customers to understand clearly when a product may be returned, how to submit a request, where an approved return should be sent, who is responsible for return shipping costs, and when an approved refund will be issued.
Please review this policy before submitting a return request.
Return Window
Eligible products may be returned within 30 calendar days after confirmed delivery.
Before returning any product, you must contact us at service@beanmiller.com. Our customer support team will review your request, determine eligibility, and provide the appropriate return instructions and return warehouse address.
Products returned without prior authorization may not be accepted or processed.
Return Eligibility
To qualify for a preference-based return, the product must:
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Be unused and in its original condition
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Be returned with its original packaging
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Include all parts, accessories, manuals, and product documentation
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Show no signs of excessive handling, alteration, misuse, or damage
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Be accompanied by valid proof of purchase from Beanmiller.com
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Be submitted within 30 calendar days after delivery
Products that arrive damaged, defective, incorrect, incomplete, or materially different from their description will be handled under the problem-order provisions below and are not subject to the same unused-condition requirement.
How to Request a Return
To request a return, email service@beanmiller.com and provide:
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Your order number
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The email address used during checkout
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The product you wish to return
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The reason for the return
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Relevant photographs or videos when the product is damaged, defective, incorrect, incomplete, or materially different from its description
Our customer support team will review the information and provide return instructions if the request is approved.
Do not send a product back until you have received return authorization and the appropriate return address from us.
Return Address
Please do not send returns to our registered business address.
The correct return location may vary depending on the product, fulfillment facility, inventory location, and delivery destination. Once a return request has been reviewed and approved, our customer support team will provide the appropriate return warehouse address and return instructions.
Sending a product to an unauthorized address may delay or prevent processing of the return.
Non-Returnable Items
Certain products may be excluded from return where reasonably necessary for health, safety, hygiene, personalization, or product-integrity reasons.
Non-returnable products may include:
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Personalized or customized products
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Gift cards
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Products marked as final sale
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Products that have been used, altered, misused, or damaged after delivery
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Products missing original parts, accessories, or packaging
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Products identified as non-returnable on the applicable product page before purchase
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Products that cannot be resold for health, hygiene, or safety reasons after being opened or used
These exclusions do not limit any rights you may have under applicable law or your ability to request assistance for a product that arrived damaged, defective, incorrect, incomplete, or materially different from its description.
Damaged, Defective, Incorrect, or Incomplete Products
Please inspect your order promptly after delivery.
If a product arrives damaged, defective, incorrect, incomplete, or materially different from its description, contact service@beanmiller.com as soon as possible.
Please include:
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Your order number
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A clear description of the issue
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Photographs or videos of the product
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Photographs of the packaging and shipping label where relevant
After reviewing the submitted information, we will provide an appropriate replacement, refund, return, or other reasonable solution at no additional cost to the customer where the claim is confirmed.
Customers will not be required to bear return shipping costs for a confirmed damaged, defective, incorrect, or materially misdescribed product.
Please do not discard the product, packaging, accessories, or shipping materials until we have reviewed the request and provided instructions.
Return Shipping Costs
Preference-Based Returns
Customers are responsible for return shipping costs when a return is requested because of:
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Change of mind
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Personal preference
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An incorrect product selection made by the customer
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A product no longer being wanted
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Another reason not caused by an error on our part
We recommend using a trackable shipping service and retaining the shipping receipt and tracking information until the return has been completed.
Beanmiller is not responsible for return packages sent to an unauthorized address or returned without following the provided instructions.
Damaged, Defective, or Incorrect Products
If we confirm that a product arrived damaged, defective, incorrect, incomplete, or materially different from its description, we will provide an appropriate return or resolution method at no additional cost to the customer.
Original Shipping Charges
Original shipping charges are generally not refundable for preference-based returns unless required by applicable law or expressly confirmed otherwise by Beanmiller.
If a return results from a confirmed damaged, defective, incorrect, incomplete, or materially misdescribed product, the customer will not be charged for an appropriate return or resolution.
Inspection and Refund Approval
After an authorized return is received, we will inspect the product to confirm that it meets the applicable return conditions.
We will notify you whether the refund has been approved or whether additional information is reasonably required.
Where permitted by applicable law, a refund may be reduced to reflect missing parts, excessive use, alteration, customer-caused damage, or a material loss in product value. Beanmiller does not charge a general restocking fee for eligible returns.
Refund Method and Timing
Approved refunds are issued to the original payment method within 5–10 business days after the returned product has been received and inspected.
After we issue the refund, your bank, card issuer, or payment provider may require additional time to post the amount to your account. This additional processing time is controlled by the financial institution and is not included in Beanmiller’s 5–10-business-day processing period.
Shipping fees, currency-conversion charges, international transaction fees, bank fees, and other charges imposed by third parties are not controlled by Beanmiller and may not be refundable.
Late or Missing Refunds
If you have received confirmation that a refund was issued but do not see it in your account:
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Review the original payment account used for the purchase.
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Contact your bank, card issuer, or payment provider because posting times may vary.
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If the refund still cannot be located after the provider’s processing period, contact service@beanmiller.com with your order number and refund details.
Exchanges
Exchange availability depends on current inventory and product availability.
In some cases, the most efficient option may be to return an eligible product and place a new order after the return request has been approved.
Do not return a product for exchange until our customer support team has reviewed the request and provided instructions.
Order Changes and Cancellations
Please contact service@beanmiller.com as soon as possible if you need to change or cancel an order.
We can only approve a change or cancellation if the order has not entered processing or fulfillment. Once processing, fulfillment, shipment preparation, or dispatch has begun, we cannot guarantee that the order can be changed or canceled.
Please include your order number and the email address used during checkout when submitting a request.
Contact Us
If you have questions about a return, refund, exchange, damaged product, incorrect order, or cancellation request, please contact:
Email: service@beanmiller.com
Beanmiller is owned and operated by Changsha Qinlu Technology Co., Ltd.
Business Address:
Room V938, 3rd Floor, Building B9, Jinke Yida Science and Technology City, No. 77, South Section of Dongliu Road, Changsha Area, China (Hunan) Pilot Free Trade Zone, Changsha, Hunan, China
Please contact us before returning any product. Do not send returns directly to the business address listed above unless our customer support team specifically instructs you to do so.