FAQ

About Beanmiller

Who operates Beanmiller.com?

Beanmiller.com is owned and operated by Changsha Qinlu Technology Co., Ltd.

Business Address:
Room V938, 3rd Floor, Building B9, Jinke Yida Science and Technology City, No. 77, South Section of Dongliu Road, Changsha Area, China (Hunan) Pilot Free Trade Zone, Changsha, Hunan, China

Customer Support Email:
service@beanmiller.com

What does Beanmiller sell?

Beanmiller is an online retail store focused on manual and cordless coffee grinders designed for convenient and consistent everyday coffee preparation.

Orders and Payments

What payment methods do you accept?

The payment methods currently available for your order will be displayed during checkout. Payment availability may vary depending on your location and the options supported by our payment service providers.

Is my payment information secure?

Payments are processed through the secure payment methods displayed at checkout. Beanmiller does not directly collect or store complete payment card details.

Can I change or cancel my order?

Please contact us at service@beanmiller.com as soon as possible after placing your order. We can only approve a change or cancellation if the order has not entered processing or fulfillment. Once processing or shipment has begun, we cannot guarantee that the order can be changed or canceled.

Please include your order number and the email address used at checkout when submitting your request.

Processing and Shipping

How long does order processing take?

Orders are typically processed within 3–7 business days after payment has been confirmed. Processing time is separate from the estimated delivery time.

Orders placed on weekends or public holidays will begin processing on the next business day.

How long does delivery take?

Estimated delivery time is 10–20 business days after the order has been dispatched.

Delivery estimates are not guarantees. Actual delivery times may vary because of the destination, carrier operations, customs processing, severe weather, public holidays, or other circumstances outside our reasonable control.

How much does shipping cost?

Shipping costs are calculated at checkout based on the delivery destination and the available shipping method. The applicable shipping charge will be displayed before you complete payment.

Where are orders shipped from?

Orders may be fulfilled from our own or partner facilities depending on inventory availability and the delivery destination. The fulfillment location may differ from our registered business address.

How can I track my order?

Once your order has shipped, you will receive a shipping confirmation email containing available tracking information.

Tracking information may take several business days to update after the carrier receives the shipment.

What should I do if tracking has not updated or my package appears lost?

If your tracking information has not updated for an extended period, your order is significantly delayed, or you believe the package may be lost, contact service@beanmiller.com with your order number and the email address used at checkout.

Our customer support team will review the available tracking information and work with the relevant fulfillment or delivery provider to determine an appropriate solution.

What should I do if tracking says “delivered” but I cannot find my package?

Please check the delivery location, surrounding property, household members, building reception, and nearby neighbors first. You may also contact the carrier for additional delivery details.

If you still cannot locate the package, contact service@beanmiller.com. A “delivered” tracking status does not automatically prevent us from reviewing your request.

Returns and Refunds

What is your return window?

Eligible products may be returned within 30 calendar days after delivery.

To qualify for a return, the product must be unused, in its original condition, and returned with its original packaging and included accessories.

How do I request a return?

Contact service@beanmiller.com before sending any product back. Please provide:

• Your order number

• The email address used at checkout

• The product you wish to return

• The reason for the return

• Relevant photographs or videos when the product is damaged, defective, incorrect, or materially different from its description

If your request is approved, our customer support team will provide the appropriate return instructions and return warehouse address.

Where should I send my return?

Do not send returns to our registered business address unless our customer support team specifically instructs you to do so.

After your return request has been reviewed and approved, we will provide the appropriate return warehouse address and instructions for your order.

Who pays for return shipping?

Customers are responsible for return shipping costs when a return is requested because of personal preference, an unwanted item, or another reason not caused by Beanmiller.

If a product arrives damaged, defective, incorrect, or materially different from its description, we will provide an appropriate replacement, refund, or return solution at no additional cost to the customer.

What should I do if my product arrives damaged, defective, or incorrect?

Contact service@beanmiller.com as soon as possible and provide your order number, a description of the issue, and clear photographs or videos showing the product and packaging.

After reviewing the request, we will provide an appropriate replacement, refund, or return solution at no additional cost to the customer.

When will I receive my refund?

Approved refunds are issued to the original payment method within 5–10 business days after the returned product has been received and inspected.

Your bank or payment provider may require additional time to post the refund to your account.

Customer Support

How can I contact Beanmiller?

For product questions, order assistance, shipping concerns, return requests, payment questions, or privacy-related requests, contact:

Email: service@beanmiller.com

When contacting us about an existing order, include your order number and the email address used during checkout so that we can assist you efficiently.

Contact Us

If you have any additional questions or need assistance with an order, please contact us at service@beanmiller.com.

When contacting us about an existing purchase, please include your order number and the email address used at checkout so that we can assist you more efficiently.